Introducing

Flexi Travel | Stress-Free Bookings

 

We know that the travel landscape has become more challenging to navigate. That’s why we are working wherever we can to offer as much flexibility and support to clients as possible. Introducing our Flexi Travel terms that ensure hassle-free postponements (or cancellations) should your travel plans change due to COVID-19 restriction. Our terms include, on a case by case basis, reduced deposits, deferred payment dates, free date changes and up to 100% free cancellations*.

At Ker & Downey® Africa, each of our LuxVenture® itineraries are highly personalized to match each travelers’ unique interests and needs. As a result, it is possible that tailored experiences may require a higher deposit to secure your booking, or on a non-refundable basis. Although we aim to apply Flexi Travel to as many bookings and experiences as possible, we will always let you know up front if these terms do not apply to a specific experience you would like to book.

*Full refund depending on itinerary (flight refunds are subject to Airline policies)

How does it work?

  • Should you cancel your booking due to COVID-19, restrictions we’ll return up to 100% of your money on a case by case basis.
  • Alternatively, you can postpone your trip without additional charge, which we do recommend so that you will always have something to look forward to.
  • Ker & Downey® Africa offers comprehensive travel insurance covering up to 75% of your insured trip cost should you cancel due to COVID-19 and up to 100% of your insured trip cost if you cancel for a standard covered reason. The insurance plan must be purchased within 21 days of your trip deposit. Alternatively speak to your LuxVenture® Designer about travel insurance that will best suit your needs and travel itinerary.

How does it work?

  • Should you cancel your booking due to COVID-19, restrictions we’ll return up to 100% of your money on a case by case basis.
  • Alternatively, you can postpone your trip without additional charge, which we do recommend so that you will always have something to look forward to.
  • Ker & Downey® Africa offers comprehensive travel insurance covering up to 75% of your insured trip cost should you cancel due to COVID-19 and up to 100% of your insured trip cost if you cancel for a standard covered reason. The insurance plan must be purchased within 21 days of your trip deposit. Alternatively speak to your LuxVenture® Designer about travel insurance that will best suit your needs and travel itinerary.

Refund & Cancellation

For all new bookings made with Ker & Downey® Africa you can cancel due to COVID-19 restrictions subject to the following conditions:

  • COVID-19 travel restrictions are in place in your country of residence or destination that prevent you from getting to your destination.
  • Valid for travel up until the end of 2021.
  • Subject to the agreement of your chosen lodges or hotel at the time of booking, any variance will be notified to you at the time of booking and will supersede these terms and conditions.
  • All flights will be subject to their own terms and conditions and will depend on your fare class. Your LuxVenture® Designer will advise you of your flight terms at the time of booking.

Cancellations due to fear of contracting COVID-19 or the prevalence of comorbidities will not constitute legitimate grounds for waiver of cancellation fees. 

Refund & Cancellation

For all new bookings made with Ker & Downey® Africa you can cancel due to COVID-19 restrictions subject to the following conditions:

  • COVID-19 travel restrictions are in place in your country of residence or destination that prevent you from getting to your destination.
  • Valid for travel up until the end of 2021.
  • Subject to the agreement of your chosen lodges or hotel at the time of booking, any variance will be notified to you at the time of booking and will supersede these terms and conditions.
  • All flights will be subject to their own terms and conditions and will depend on your fare class. Your LuxVenture® Designer will advise you of your flight terms at the time of booking.

Cancellations due to fear of contracting COVID-19 or the prevalence of comorbidities will not constitute legitimate grounds for waiver of cancellation fees. 

Cancellation outside of COVID-19

Should you cancel your booking for any other reason, Ker & Downey® Africa’s normal terms & conditions will apply. These are: 

  • 30% of the confirmed total booking value if the booking is cancelled more than 71 days prior to the date of arrival. 
  • 100% of the confirmed total booking value if the booking is cancelled 70 – 0 days prior to the date of arrival or in the case of a no show.
  • Cancellation fees may differ due to specialist product and / or peak season travel. Airline reservations are 100% non-refundable.

Ker & Downey® Africa cannot be held liable to losses sustained due to medical expenses or cancellation penalties agreed to by you in booking your LuxVenture® itinerary. 

Cancellation outside of COVID-19

Should you cancel your booking for any other reason, Ker & Downey® Africa’s normal terms & conditions will apply. These are: 

  • 30% of the confirmed total booking value if the booking is cancelled more than 71 days prior to the date of arrival. 
  • 100% of the confirmed total booking value if the booking is cancelled 70 – 0 days prior to the date of arrival or in the case of a no show.
  • Cancellation fees may differ due to specialist product and / or peak season travel. Airline reservations are 100% non-refundable.

Ker & Downey® Africa cannot be held liable to losses sustained due to medical expenses or cancellation penalties agreed to by you in booking your LuxVenture® itinerary. 

What it means for you

Stress free travel is possible again. You can now plan your trip with peace of mind that should things change, you won’t lose out. Get in touch with one of our LuxVenture® Designers, who are always on hand to help. 

 

For your peace of mind

Ker & Downey® Africa is compliant with COVID-19 industry protocols and has been issued with our Travel Safe – Eat Safe Certification by the World Travel & Tourism Council and Tourism Business Council of South Africa. We pledge to adhere to required industry safety protocols to create a safe destination for our guests and a “new normal” working environment for our staff.

What it means for you

Stress free travel is possible again. You can now plan your trip with peace of mind that should things change, you won’t lose out. Get in touch with one of our LuxVenture® Designers, who are always on hand to help. 

 

For your peace of mind

Ker & Downey® Africa is compliant with COVID-19 industry protocols and has been issued with our Travel Safe – Eat Safe Certification by the World Travel & Tourism Council and Tourism Business Council of South Africa. We pledge to adhere to required industry safety protocols to create a safe destination for our guests and a “new normal” working environment for our staff.

 

Contact us, we are here every step of the way

If you have any questions regarding travel to Africa towards the end of 2020 or in 2021, please don’t hesitate to get in touch with one of our Ker & Downey® Africa travel experts at [email protected]

See our full terms here.

Contact us, we are here every step of the way

If you have any questions regarding travel to Africa towards the end of 2020 or in 2021, please don’t hesitate to get in touch with one of our Ker & Downey® Africa travel experts at [email protected]

See our full terms here.

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