About

Careers at Ker & Downey® Africa

We are always interested in meeting like-minded adventurers

If you’re as passionate about travel as we are, then please drop us a line, we’d love to hear from you. We post our current vacancies below when we’re looking to grow the team. If you don’t see the job you’re looking for, feel free to send your 2 page CV and cover letter to [email protected]

CRM & Content Manager

Calling all CRM managers with a passion for luxury travel and safari. If you are looking to apply your CRM skills alongside a dash of creativity, then this is the role for you.

The CRM & Content Manager will lead our efforts in managing customer relationships through engagement using our CRM platform and oversee the creation and distribution of engaging content across various channels.
This role combines technical CRM knowledge with creative content strategy and development to enhance our brand’s presence and drive customer loyalty and sales.
Responsibilities
  • Hubspot / CRM Management
  • Best in-house Hubspot expert
  • Oversee the day-to-day management of the CRM platform (Hubspot), ensuring accurate segmentation, data management, and analysis of customer interactions.
  • Develop and implement CRM strategies to nurture the database and contacts moving them through the sales funnel and converting them into opportunities and repeat & referral business.
  • Monitor and analyze customer behavior to identify trends and opportunities for engagement and conversion.
  • Understanding customer personas, visitor’s journeys, funnels, CTAs, Intent and segmentation
  • Regular feedback sessions with each HOD providing feedback on the performance of database marketing/newsletters.
  • Content Management
  • Execute on the content strategy
  • B2B content strategy: ensuring brand alignment between the various divisions
  • Delivering one newsletter per division
  • Reporting and follow-up action on all newsletters
  • Video content strategy
  • Brand & Website
  • Manage travel awards
  • Brand Guidelines ensure alignment in design, newsletters, emails, guides
  • Website maintenance
Requirements:
  • Previous experience working on Hubspot, building automation, workflows, forms, and journeys.
  • Previous experience working in a digital content or marketing agency environment.
  • An advanced level of computer literacy on platforms such as Canva, Asana, HubSpot (or similar CRM), Google Docs, Dropbox, WordPress / Webflow – and Adobe Software is advantageous.
  • Well-organised with the ability to prioritize and focus.
  • Responsible and diligent with a track record of performance.
  • An enquiring mind with the ability to think outside the box.
  • Positive, mindful, and compassionate.
  • Self-starter with a can-do attitude.
  • Ability to effectively listen, communicate, and perform diplomatically.
  • Ability to work independently as well as within a group.
  • Able to work through periods of high demand.
  • Able to work in a fast-paced and at times demanding, environment.
  • Good visual eye.
Please send your 2-page CV with a cover letter to [email protected].
We will reach out to qualified candidates within the next two weeks.
We hire for skill and attitude and is a safe, inclusive workplace for people from all backgrounds and walks of life.
To apply:
  • Submit your 2-3 page CV along with a cover letter to  [email protected]
  • Please explain why you specifically want to work for Ker & Downey Africa
  • Only suitably qualified/shortlisted candidates will be contacted
  • Should you not hear from us within 2 weeks of submission, please consider your application unsuccessful at this time
Remuneration: Market Related + Attractive Incentive Scheme + Medical Aid contribution
Location: Cape Town, CBD (Hybrid)
Education Level: Diploma/Degree
Type: Permanent
Start Date: 2 April 2024