Written by Lee Kelsall, CEO of Ker & Downey® Africa
A note from our CEO – Travel will stand the test of time
With the emergence of the Covid-19 virus and our responsibility towards Africa and its people, Ker & Downey® Africa is following the guidelines of the World Health Organization and the South African government to restrict the spread of Coronavirus to the best of our ability. We have already postponed most trips due for travel in 2020. We would like to encourage clients to continue planning their trips to Africa for travel in 2021 and 2022 and onwards. This will play a major role in the survival of the global travel industry, our local suppliers and the people who depend on tourism for their livelihood. We would also like to take this opportunity to spare a thought for the doctors, nurses, medical workers, police and armed forces who will be going above and beyond for us over the coming weeks to keep us safe. We believe that travel will stand the test of time, so for now, we urge you to keep on planning.
Our Approach – Transparency. Eyes on the facts. Safety first.
2020 has presented all of us in the travel industry with many unforeseen challenges yet we remain positive that we will be able to show Africa to the world in the near future. We encourage to you continue planning your luxury African safari with us, for travel in 2021 and beyond.
We have always put the health and safety of our clients, our staff members and our suppliers as our top priority. We continue to keep you up to date with the latest developments from our side for peace of mind in our bi-monthly newsletters, social media and on our website. If you are currently not a subscriber to our newsletter, we suggest you subscribe so that you can be kept up to date with all the latest information. We continue to share our beautiful continent with you via Instagram, Facebook and email! Join us on a visual journey of Africa by following us on Instagram (@kerdowneyafrica), Facebook (@kerdowneyafrica) or sign up for our newsletter.
In terms of the health and safety of our employees, we are encouraging our staff to practice social distancing through working remotely in order to reduce the spread of the virus within Cape Town and South Africa. For now, we are doing what is right for our global community by acting responsibly.
What we recommend to our clients:
Clients currently traveling with Ker & Downey® Africa
Our team has ensured that all of our clients who are currently in Africa are following the necessary safety precautions to avoid infection. In addition to this, we have contacted all the necessary suppliers that they will be in contact with (safari lodges, hotels, guides, drivers) to ensure similar safety precautions during their time with them.
Our travel experts are available to provide any information you require. This will ensure complete peace of mind regarding your travel dates, availability and accessibility.
I’m traveling with you in the next few weeks. What do you advise?
If you are due to travel to Africa in the next few weeks, your travel expert will have been in touch to discuss with you any final arrangements.
What happens if I choose to postpone my dates to a season when rates are higher or lower?
If you choose to postpone your dates to a season when rates are higher you will be required to pay the difference unless we are able to negotiate an alternative agreement with our suppliers. If you choose to postpone your dates to a season when rates are lower you will be reimbursed the difference or the amount will be deducted from your final payment. Some regional and domestic airlines are also allowing one free date change for travelers who have postponed their travels.
I’m keen to book a trip, when do you advise to travel?
We are encouraging our new clients to start planning their trips to Africa, for travel in 2021, 2022 and beyond. We have enquiries for 2024 already. It is never to early to start planning and we will be able to provide you with fantastic early bird rates if you book now.