About Ker & Downey® Africa Latin America DMC
Ker & Downey® Africa Latin America DMC services luxury agencies and boutique tour operators in South America. Based in both Cape Town, Sao Paulo and Santiago, our Brazilian team of 4 offers the highest standard of services to our agents and their clients. Our team consists of General Manager, Luana Do Coutto, a consultant based in Cape Town, Paulo Florencio, a consultant based in Sao Paulo, Adriana Hirata, and a consultant based in Santiago, Renata.
We specialise in high-end safari destinations in both Southern and East Africa, namely South Africa, Botswana, Namibia, Zambia, Zimbabwe, Mozambique, Tanzania, Kenya, Rwanda and Uganda. In addition to these countries, we also specialise in Indian Ocean Island destinations such as Mauritius, Seychelles, Mozambique and Madagascar. Please note that we only work with Time + Tide Miavana in Madagascar to guarantee a world-class experience for your clients.
Our dedicated team are experts in delivering bespoke itineraries to our agents and their high net worth clients as a result of our extensive product and destination knowledge.
In the late 70s, Jeffrey Squire’s passion for Africa set in motion the successful journey of Ker & Downey® Africa. While captaining the Welsh rugby team, Jeff traveled between Wales and South Africa, exposing him to the uniqueness of the country and the potential growth that the African tourism industry had.
The story of his career is iconic, having worked for Orient Express in the early 90s and building their Safari brand (nowadays known as Belmond Safaris), Jeff was headhunted and continued his career working directly with Geoffrey Kent as the head of Southern Africa Operations for Abercrombie & Kent. During this time he managed the opening of the Sanctuary Lodges in Botswana before transferring to their offices in London.
Jeff was determined to return to Africa and founded Thebe Tourism Group in 2002 who purchased the majority shareholding in the Ker & Downey Group in 2003. Having sold his interest in Thebe Tourism Group, Jeff set his focus on building Ker & Downey® Africa into the leading Luxury African DMC it is today.
01. Latin American Team Based in Cape Town, São Paulo & Santiago
We work in small teams of 4 or 5 experts per region/market. The teams are made up of world-class experts who have spent time in or are from their regional market and can, therefore, speak the language and have a deep understanding of the specific demands and expectations of clients from that market. We have an in-market specialist in Brazil, so that we can be contacted in office hours during the timezone of our agents.
02. Personalised Attention
We offer the best personalised service in the market due to our in-country and on-the-ground concierge structure.
03. Original Itinerary Designs & Independent
Everything we do is tailor-made and personalised according to your clients’ profile and expectations. We have a proven formula for success which involves a very detailed conversation at the outset about your clients and what they really want to see and experience during the trip, so we can come up with a unique and life-changing itinerary that fits their profile and delivers a 10/10 experience for you and your client. We are an independent DMC, so we can combine and offer different brands on the same trip, always looking for what’s best for your clients profile.
04. White-Label Solution
We are a white-label company and we never promote ourselves to your clients. We always introduce ourselves to your clients as your partner in Africa. Any documents that we share with your clients will have your logo on it. In East Africa, our safari vehicles will be branded with your logo on the side as well as your logo on the wheel cover, gift boxes and guide uniforms. In Southern Africa, all materials and documents and gifts will have your logo on it. If your clients are travelling to/through Cape Town, the transfer vehicles and day tour vehicles will have your discreet branding.
05. World Class Training Support
We offer regular customised exclusive training for our agent’s and their team. We have a treasure trove of sales and marketing materials designed to help our agent’s guide their client’s choices in and around Africa.
Why book with us
Having our headquarters in Cape Town, South Africa gives us access to preferential local rates that will give our agent’s a competitive pricing edge.
Ker & Downey® Africa Latin America DMC does not own any properties of its own (we are not affiliated with Ker & Downey Botswana or Ker & Downey Houston). We are free to choose the very best options each and every time for our agent’s clients without any pressure to direct bed-nights to properties that might not be the right fit.
Existing Client Base
Ker & Downey Africa® Latin America DMC has an impressive list of existing clients. Some of the very best names in the industry trust Ker & Downey® Africa Latin America DMC with their high-end clients from Germany, Brazil (Matueté, Selections, Latitudes) and USA (The Chartered Path, Smartflyer) among others.
We Respect our Agent’s Client’s Data
Ker & Downey® Africa will protect our agent’s client’s data. We will never market directly to our agent’s clients. Instead, we will introduce ourselves as part of your company in Africa, and any material delivered to the clients during their time in Africa will have your logo and not ours. We respect the value chain.
Meet Luana – General Manager, Latin America
Luana Do Coutto has over 14 years of experience in the luxury travel industry in Sao Paulo. Having worked at Teresa Perez Tours, TTW Group, TL Portfolio and DUCO Travel Summit her background has given her a unique insight into the needs of boutique tour operators and the demands of the valuable clients. Since joining Ker & Downey® Africa in July 2018, Luana has successfully grown our relationships with top Brazilian travel agencies and tour operators and will soon expand her expertise to the Latin American market.