Terms & conditions

30% of the confirmed total booking value for all services other than airline reservations is payable in the form of a non-refundable deposit on the date of confirmation.

The purpose of the Deposit, other than payment to Third Party Suppliers, is to cover costs and disbursements incurred by the Company and its service fees and in the event of any cancellation as provided for herein will be forfeited by the Client.

100% of the confirmed total booking value of all airline reservations is payable on the date of confirmation.

The balance of the confirmed total booking value for all services other than airline reservations is payable 70 days prior to the date of arrival.

100% of the confirmed total booking value payable at the time of confirmation for all bookings made less than 70 days prior to the date of arrival.

Peak Season Payment and Cancellation Terms:

Payment terms may differ due to specialist product and over peak seasons.

The following cancellation fees will be payable if the booking is cancelled:

30% of the confirmed total booking value if the booking is cancelled more than 71 days prior to the date of arrival.

100% of the confirmed total booking value if the booking is cancelled 70 – 0 days prior to the date of arrival or in the case of a no show.

* Cancellation fees may differ due to specialist product and / or peak season travel. Airline reservations are 100% non-refundable.

The Company reserves the right to cancel any tour before departure, in which event the entire payment will be refunded to the Client without any further obligation on the part of the Company or right of recourse by the Client.

Clients should also refer to the cancellation provisions contained in the Third Party Supplier’s T&C or website. Third Party Suppliers may charge cancellation fees over and above those stated above:

Ker & Downey Africa accepts two payment methods: 

• Wire transfer to one of our denominated accounts (ZAR, USD or EUR)

• Credit card payment via a secure payment link.

* Ker & Downey Africa accepts all major credit cards (Visa, Mastercard, American Express etc.). Please note we do not currently accept Diners Club.

Quotations are based on anticipated costs and are subject to amendment should these anticipated costs increase due to circumstances beyond the control of Ker & Downey Africa.

Quoted prices are typically per person sharing, double occupancy except where indicated. Prices include planning, handling and operational charges and are based on current rates of exchange, tariffs and taxes in effect at the time of publication. Ker & Downey Africa reserves the right to increase prices to cover increased costs, tariffs, taxes and V.A.T. received after prices are published and to reflect fluctuations in foreign exchange markets. Ker and Downey Africa is under no obligation to give a breakdown in costs of any journey. Modification of group experiences to accommodate a smaller group size will not affect the published program price.

It is compulsory to have comprehensive insurance cover. Written documentary proof of such cover to be submitted to the Company with a signed quotation. Such cover should include amongst others cancellation due to illness, accident or injury, personal accident and personal liability, medical expenses for medical emergencies, repatriation, expenses associated with the cancellation curtailment of a tour, loss of or damage to baggage and sports equipment, field evacuation and travel delays (Note that is not an exhaustive list). The Company will not be responsible or liable if the Client fails to take adequate insurance cover or at all. Should the insurers dispute their liability for any reason, the Client will have recourse against the insurers only. Once the insurance has been confirmed and paid for, the Client will be issued with a policy document of the insurer. It is a complex document, which must be read BEFORE YOU initiate your travel so that you can address any queries you may have to the insurer PRIOR to your departure.

We recommend purchasing travel insurance through Ker & Downey® Africa. We are proud safe travel partners of a global insurance company called Global Rescue. Your dedicated travel expert or concierge will gladly book this on your behalf and recommend the best possible cover for your specific itinerary.

International and internal airfares unless otherwise specified in the basic itinerary; costs associated with obtaining passports or entry visas; airport departure taxes, unless otherwise specified; excess baggage charges; gratuities; meals other than as specified in the basic itinerary; beverages other than noted in your final confirmed itinerary; sightseeing not included in the final confirmed itinerary; and personal expenses such as laundry, communication charges unless otherwise specified in your final confirmed itinerary; and optional activities (which are subject to availability).

Accommodations, including vessels and trains, and arranged sightseeing are subject to change at any time due to unforeseen circumstances or circumstances beyond Ker and Downey Africa’s control.

Special requests such as adjacent or connecting rooms, bedding requests, smoking rooms and special dietary needs should be advised at time of booking. Please note that while every effort will be made to secure a special request, it cannot be guaranteed in advance of travel.

Some active elements have been incorporated into select experiences. To enjoy those experiences as intended, a minimum level of fitness is required. Ker & Downey Africa will require notice if any participant has any physical or other condition or disability that could create a hazard to him or herself or to other members of the group. Ker and Downey Africa reserves the right to decline acceptance of anyone whom it considers unsuitable due to fitness level. Should you have any questions or need any clarification about a specific program, please ask your Adventurist for details at the time of booking.

International airfares are not typically included in experience pricing. Ker & Downey Africa has special agreements with flight specialists and can offer quotations from any gateway. Please ask your Adventurist for details.

All international and internal air quotes are subject to change and can carry penalties and surcharges until final payment has been received by Ker and Downey Africa. Flight confirmation is based on availability. Please note that certain airfares are subject to a service fee.

Airlines concerned are not to be held responsible for any act, omission or event during the time passengers are not on board their planes or conveyances. These experiences may use the services of any IATA carrier. International air carriers are subject to international air conventions limiting their liability. The limitations of liability are contained on the reverse side of the airline ticket or e-ticket receipt, or on the carrier’s web site, and form part of the terms and conditions of this package. The passage contract in use by these companies, when issued, shall constitute the sole contract between the companies and the purchaser of these travel programs and/or passage.

These tickets are linked to contracts (‘Air T&C’) which are very complex and can entail very strict requirements regarding change, airport and departure taxes and cancellation and baggage provisions and the Client MUST read ALL the applicable conditions BEFORE you pay for the ticket. The Client should also take note that if your flight/itinerary consists of more than one flight/coupon/ticket, the Client is not allowed to use such tickets/coupons out of sequence or to ‘skip’ one (& e.g. opt for train, bus or car transport) as this will VOID the entire balance of the journey/itinerary. ‘No-shows’ may result in the ticket being voided and/or the Client being charged a cancellation fee .Any right of recourse the Client may have, will be solely against the airline in terms of the Air T&C. The Client’s rights of recourse as a consequence of over-booking are determined by the Consumer Protection Act, Act # 68/2008 (‘the CPA’). Loyalty programs are governed by strict rules of which the Client must be aware and retention of boarding passes and other documentation pertaining to such programs is the sole responsibility of the Client. Consult the Company about refunds for unused tickets as strict deadlines apply.

Ker & Downey South Africa (Pty) Ltd (trading as Ker & Downey Africa – referred to as KDA), its subsidiaries, its employees, shareholders, officers, directors, successors, agents and assigns (collectively “KDA”), does not own or operate any entity which is to or does provide goods or services for your experience. It purchases transportation (by aircraft, coach, train, vessel or otherwise), hotel and other lodging accommodations, restaurant, ground handling and other services from various independent suppliers. All such persons and entities are independent contractors. As a result, whilst the Company vets and selects such independent suppliers with the utmost care and circumspection, KDA is not liable for any negligent or willful act of any such person or entity or of any third person.

Furthermore and without limitation, KDA is not responsible for any injury, financial or physical loss, death, inconvenience, delay or loss of or damage to personal property in connection with the provision of any goods or services whenever and however the same may occur and whether resulting from but not limited to any act, omission, default, or negligence on the part of any of KDA whatsoever, acts of God or force majeure, illness, trauma, disease, acts of war, civil unrest, insurrection or revolt, animals, strikes or other labor activities, criminal or terrorist activities of any kind, overbooking or downgrading of services, food poisoning, mechanical or other failure of aircraft or other means of transportation or for failure of any transportation mechanism to arrive or depart on time, delays or inconvenience.

The Client indemnifies and holds harmless KDA accordingly and irrevocably waives any claims as aforesaid. The Indemnified Parties shall furthermore not be liable for any consequential or indirect or economic loss or damage whatsoever, unless section 61 of the Consumer Protection Act applies.

There are many inherent risks in adventure travel of the type involved here, which can lead to illness, injury, or even death. These risks are increased by the fact that these experiences take place in remote locations, far from medical facilities. Passenger assumes all such risks associated with participating in these experiences as such and the entire journey per se.

It is the responsibility of the traveler to become informed about the most current travel advisories and warnings by referring to the U. S. State Department’s travel website at travel.state.gov or by phone at 888 407 4747. In the event of an active State Department Travel Warning against travel to the specific destination location(s) of the experience, should the traveller still choose to travel, notwithstanding any travel advisory or warning, the traveller assumes all risk of personal injury, death or property damage that may arise out of the events like those advised or warned against.

Any and all dispute arising out of or in connection with the Conditions including any question regarding its existence, validity or termination, shall be dealt with as follows:

1. Firstly the parties will meet within 5 (five) working days of the dispute arising in an attempt to resolve the mater amicably. Failing such amicable resolution of the dispute within 5 (five) days of their meeting, they will attempt to resolve the matter by mediation – the mediator will be an independent third party mutually agreed upon and, failing such mutual agreement, a party appointed as a mediator by the Arbitration Foundation of South Africa (‘AFSA’), which mediator must be appointed within 5 (five) days of their failing to resolve the matter amicably and the mediation itself must take place with a further 5 (five) days from the date the mediator is appointed Failing such amicable resolution of the dispute by the intervention of a mediator, the dispute must be referred to arbitration in Johannesburg within two (two) days of the failure to resolve the dispute by the intervention of a mediator, which referral must be delivered in writing to and be conducted in terms of the rules of  AFSA for the time being in force which rules are deemed to be incorporated by reference into this clause. The tribunal shall consist of one (1) arbitrator to be appointed pursuant to the AFSA Rules. The arbitrator’s decision shall be final and binding upon the parties and shall provide the sole and exclusive remedies of the parties. All judgment upon the award so rendered may be entered in any court having jurisdiction or application may be made to such court for a judicial acceptance of the award or orders of enforcement. The commencement of any arbitration proceedings under this Clause shall in no way affect the continual performance of the obligations relates to the subject matter of such proceedings. All arbitration proceedings shall be in the English Language.
2. Notwithstanding the provisions of this clause, either party may bring an urgent application to any court that has jurisdiction if circumstances arise that merit such an application

The key set out below is intended only as a guide to the broad basis of the various properties we feature on our website. Your Adventurist will inform you of the exact details of the includes/excludes in the nightly rate as part of their proposal:

BB = Bed & Breakfast – breakfast is included in the price.

BBD = Bed, Breakfast + Dinner – breakfast and evening meal are included in the price.

FB = Full Board – breakfast, lunch and evening meals are included in the price.

FI = Fully Inclusive – all meals and certain drinks are included in the price (the exact details of which drinks are included in the price will vary between properties). Fully inclusive usually indicates that all game viewing or other actives are included in the price.