About Ker & Downey® Africa North America DMC
Ker & Downey® Africa North America DMC services luxury travel agencies and boutique tour operators in North America. Based in Cape Town, Florida and California we specialise in Southern African, East Africa and Indian Ocean Islands ground-handling services and are a dedicated team of international travel professionals who live and breathe client service.
As a Super-Luxury Destination Management Company, Ker & Downey® Africa North America DMC strives to introduce Africa to High Net Worth clients.
We deliver the ultimate safari experience to your clients each time they travel by creating unique and life-changing LuxVenture® experiences, ensuring each trip leaves them with the desire to return to Africa.
In the late 70s, Jeffrey Squire’s passion for Africa set in motion the successful journey of Ker & Downey® Africa. While captaining the Welsh rugby team, Jeff traveled between Wales and South Africa, exposing him to the uniqueness of the country and the potential growth that the African tourism industry had.
The story of his career is iconic, having worked for Orient Express in the early 90s and building their Safari brand (nowadays known as Belmond Safaris), Jeff was headhunted and continued his career working directly with Geoffrey Kent as the head of Southern Africa Operations for Abercrombie & Kent. During this time he managed the opening of the Sanctuary Lodges in Botswana before transferring to their offices in London.
Jeff was determined to return to Africa and founded Thebe Tourism Group in 2002 who purchased the majority shareholding in the Ker & Downey Group in 2003. Having sold his interest in Thebe Tourism Group, Jeff set his focus on building Ker & Downey® Africa into the leading Luxury African DMC it is today.
01. A Truly Boutique Offering
Ker & Downey® Africa DMC is a small and boutique operation. We only choose to work with the very best and most discerning travel agencies and suppliers. This allows us to tailor our service specifically to the needs of our agent’s clients. It also ensures that our selected partners get the attention to detail they deserve. We typically build partnerships with the top and boutique agents around the globe.
02. White Labelling Service
Ker & Downey® Africa DMC offers an exclusive white labelling service to each of our agents. From printed materials and itineraries, quotes to personal airport greetings, we will make sure that your clients are in touch with your brand throughout each step of their African journey.
03. Personal Travel Butler Consultant
We are far more than a regular DMC team, we will be with our agents and agent’s clients from the very first contact until the end of their experience on the African continent. On the ground we will be in contact with your clients around the clock, almost like an African based arm of your agency, personalizing all details and showing your clients that we really know about their preferences and desires.
04. Creative Itinerary Design
Our team is used to dealing with the highest calibre of clients including prominent politicians, CEOs and the occasional celebrity. The team are constantly seeking out new properties, restaurants and experiences to ensure that they can match the itinerary with your client’s exact tastes, preferences and profile.
05. World Class Training Support
We offer regular customised exclusive training for our agent’s and their team. We have a treasure trove of sales and marketing materials designed to help our agent’s guide their client’s choices in and around Africa.
Why book with us
Having our headquarters in Cape Town and Arusha gives us access to preferential local rates in Southern Africa and East Africa that will give our agents’ a competitive pricing edge.
Ker & Downey® Africa DMC does not own any properties of its own (we are not affiliated with Ker & Downey Botswana or Ker & Downey Houston). We are free to choose the very best options each and every time for your clients without any pressure to direct bed-nights to properties that might not be the right fit.
Existing Client Base
Ker & Downey Africa® DMC has an impressive list of existing clients. Some of the very best names in the industry trust Ker & Downey® Africa DMC with their high-end clients from Germany, Brazil (Matueté, Selections, Latitudes) and USA (The Chartered Path, Smartflyer) among others.
We Respect your Clients’ Data
Ker & Downey® Africa will protect your clients’ data. We will never market directly to your clients. Instead, we will introduce ourselves as part of your company in Africa, and any material delivered to the clients during their time in Africa will have your logo and not ours. We respect the value chain.
Meet Marcelo – General Manager, North America
The General Manager Ker & Downey® Africa North America DMC has over 15 years of experience operating as a product, operations and training manager within the luxury tour operators in São Paulo, Brazil. This background has given him expertise and unique insights into the demands and high expectations of boutique travel agencies and your valuable clients. Marcelo has successfully grown the South American business of Ker & Downey® Africa DMC since he joined the company 3 years ago and has now turned his eyes to new markets.
We specialise in ground-handling services across Southern and East Africa.
With a combination of flood plains, semi-desert bush, saltpans and expansive savannah grasslands, you are guaranteed to encounter a wide range of wildlife in Botswana.
Zimbabwe offers remarkable encounters with both people and wildlife. The cities are vibrant and the parks and reserves take you off-the-beaten-track to discover rugged wilderness.
South Africa didn’t become the tourist hotspot of Africa by accident. It literally has it all – world class wildlife encounters, pristine beaches, buzzing cities and epic thrills.
Tanzania is home to the great migration, Kilimanjaro, Ngorongoro crater and the Serengeti – proving exactly why this destination is popular globally as a wildlife and safari must see.