Agent Zone
Ker & Downey® Africa DMC Divisions
Ker & Downey Africa > Agent Zone
About Ker & Downey® Africa DMC
Ker & Downey® Africa DMC partners with luxury agencies and boutique tour operators with divisions servicing China, Hong Kong, Germany, Austria, Switzerland, Latin America, North America, France, Russia and Eastern Europe. We specialise in high-end safari destinations in both Southern and East Africa, as well as Indian Ocean island destinations such as Mauritius, Seychelles, Mozambique and Madagascar.
Having our headquarters in Cape Town, South Africa, we consider ourselves an extension of your team and are based on the ground to ensure your clients receive a consistent level of exceptional service.
We are proudly independent and our team delivers the ultimate safari experience to your clients each time they travel as a result of our unbiased product and destination knowledge, ensuring each trip leaves them with the desire to return to Africa.
Our DMC Divisions
Ker & Downey® Africa North America DMC services luxury travel agencies and boutique tour operators in North America. Based in Cape Town, Florida and California, our team specialises in Southern African, East Africa and Indian Ocean islands ground-handling services.
Ker & Downey® Africa Latin America DMC services luxury agencies and boutique tour operators in Latin America. Based in Cape Town, São Paulo and Santiago, our team are experts in delivering bespoke itineraries to our agents and their high net worth clients.
Ker & Downey® Africa Germany, Switzerland & Austria DMC services luxury agencies and boutique tour operators. Based in Cape Town, our team offers the highest standard of services to our agents and their clients.
View Ker & Downey® Africa Germany, Switzerland & Austria DMC
Ker & Downey® Africa France DMC services luxury agencies and boutique tour operators in France. Based in Cape Town, our French team offers the highest standard of service to our agents and their valued clients and is led by General Manger Cynthia Deneux.
Ker & Downey® Africa Central & Eastern Europe DMC services luxury agencies and boutique tour operators in Central and Eastern Europe. Based in Cape Town, our team offers the highest standard of service to our agents and their valued clients and is led by General Manager Irina Jordaan.
Ker & Downey® Africa China & Hong Kong DMC services luxury travel agencies and boutique tour operators in China and Hong Kong. Based in both Cape Town and China, our team of travel experts offers the highest standard of services to our agents and their clients.
Our services
01. A Truly Boutique Offering
Each division of the Ker & Downey® Africa DMC is a boutique operation. We only choose to work with the very best and most discerning travel agencies and suppliers around the globe. This allows us to tailor our service specifically to the needs of our agent’s clients.
02. White Labelling Service
Ker & Downey® Africa DMC offers an exclusive white labelling service to each of our agents. From printed materials and itineraries, quotes to personal airport greetings, we will make sure that your clients are in touch with your brand throughout each step of their African journey.
03. 24-hour Concierge
We are far more than a regular DMC team, we will be with our agents and agent’s clients from the very first contact until the end of their experience on the African continent. On the ground we will be in contact with your clients around the clock, almost like an African based arm of your agency, personalizing all details and showing your clients that we really know about their preferences and desires.
04. Creative Itinerary Design
Our team is used to dealing with the highest calibre of clients. The team is constantly seeking out new properties, restaurants and experiences to ensure that they can match the itinerary with your client’s exact tastes, preferences and profile.
05. World Class Training Support
We offer regular customised exclusive training for our agent’s and their team. We have a treasure trove of sales and marketing materials designed to help our agent’s guide their client’s choices in and around Africa.
06. Price guarantee
We have the best locally contracted industry rates to ensure that you are the most competitive that you can be.
