Zeena Ponto

- Customer Experience Coordinator

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A bit on Zeena

Zeena is one of our rockstar Customer Experience coordinators. With her passion for looking after our clients and attention to detail, she is always one step ahead of our guests to ensure their LuxVenture® trips are unforgettable. 

Get in touch
Top Destination


Top Activity

Gorilla Trekking

I love animals and originally wanted to be a vet. But my true passion is helping people and sharing experiences. I love exploring and trying out new foods, sightings or experiences. I am focused when I am tasked to take care of one our our client's itineraries and try my utmost best to execute it perfectly.

Just a few travel highlights

Top travel moments

A quick Q+A

Zeena shares some tricks of the trade

  • Favourite lodge/hotel in Africa?

    Giraffe Manor in Nairobi, Kenya

  • Favourite African experience?

    Getting to experience local african food

  • I travel because…

    It gives me a chance to connect with people from different cultures, a different environment and to absorb and learn more about them.

  • When I'm not planning adventures for my clients...

    Relax, spend time with friends and family and chilled spots in Cape Town.

  • Best piece of travel advice?

    Pack essentials, always have your camera ready. Be prepared. Be considerate to other cultures.

  • Where would you like to travel to next?

    Italy for its culture, food and beautiful sights. Europe (England) - for family and sight seeing South America, Botswana, Tanzania for culture and sight seeing. Uganda for trekking (it's a dream!)

  • What gear do you never travel without?

    My camera or phone for pics on-the-go.

  • Favourite drink?

    Chenin Blanc

  • Favourite Adventure type?

    Anything with adrenaline. Heights specifically like jumping or being on a ride which is elevated in the sky.

  • What one thing do you want to do before you die?

    Gorilla trekking in Uganda

  • Top Wildlife (favourite wild animal)


Zeena's top trips

LuxVenture® Trip

Dzangha Sangha Gorilla Trekking Safari

Take the road less traveled on a Gorilla Trekking Safari in the Central Africa Republic's leading National Park, Dzangha Sangha.

Duration 8 Days
Price from $16,580
When Dec - Mar
LuxVenture® Trip

Liuwa Plain + Kafue National Park Safari

This conservation inspired safari takes you to Zambia's off-the-grid National Parks including Liuwa Plains and Kafue National Park.

Duration 7 Days
Price from $9,193pp
When Jul - Oct
LuxVenture® Trip

Tanzania Great Migration LuxVenture®

Find yourself in the epicentre of the world’s largest wildlife migration.

Duration 9 Days
Price from $8,690 - $9,320
When Jun - Oct

Client testimonials

What Zeena's clients say

Christine Aus

Fehmi, Turkey

Your little welcome pack at the airport and the smooth Merlots at the hotel rooms were most welcome and a big proof of your attention to detail. 

Meet the rest of the team

Meet Kayleigh

Kayleigh Team Member Card

Kayleigh is one of our LuxVenture® Designers - claiming the title without a doubt. She has ticked off some pretty epic bucket list items, read more about her adventures here.

"Thanks again Kayleigh - it was awesome dealing with you, and the contact we had with you during the trip was a real comfort. We will definitely be back in Africa"- Katrina Husclebosch

Meet Razaan

Team Member Card Razaan

Head of our dedicated concierge team. Razaan has a passion for looking after our clients. As concierge she ensures that she is one step ahead of every one of our guests to make sure every LuxVenture® trip goes down without a hitch.

"With good email communication from Razaan, our personal concierge, they held our hands all they way, and we were so pleased we booked with them."

Meet Sarah

Team Member Card Sarah

Sarah is potentially our most epic adventurer. If there’s something adrenaline pumping, she’s done it or planning to do it. Sarah’s a world travelling adventurer that’s all about the experience and the ride.

A designer of luxury travel to Africa. Sarah aims to create magic memories, adventure and once in a lifetime experiences — may you have many of them.

Meet Emma

Team Member Card Emma

Emma is a passionate travel designer who is dedicated to detail and service. By working with Emma it will mean finding a travel partner who will give an in-depth consultation to truly get to know you and your interests.

I have a bachelor's degree in Business with a specialty in Human Resources but used all of my elective subjects to study tourism and fell in love with the subject and made it my life's passion.