Meet our team

Zeena Ponto, Customer Experience Coordinator

Zeena is our trusted Customer Experience Coordinator who ensures our clients receive a seamless, personalised experience with us.

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Born and Bred

Zeena was born and bred in Mitchell’s Plain and received her National Diploma in Tourism Management in Cape Town.

Highlight of her time at Ker & Downey® Africa

“One of our client’s came to South Africa to celebrate his Bar Mitzvah. He really wanted to see Robben Island but due to unforeseen circumstances he could not. We tried everything, even trying to reroute their trip but it did not work. Eventually our Cape Town Guide, Lauren from Island View Tours managed to get Christo Brandt to meet our clients. They were extremely amazed and could not stop thanking me for all the work and effort I had put in to make their dreams come true. Before the clients left back home, I met with them and had a lengthy conversation about their trip. This made me really happy, especially seeing the glow on their faces.”

Travel Expertise

Zeena is an expert in South African travel and specialises in seeking out the finest restaurants, experiences and tours in and around Cape Town and Johannesburg.

Zeena’s favourite destination in Africa

Dulini River Lodge in Sabi Sand Game Reserve, Kruger National Park

Zeena’s Top 3 Recommended Safari Lodges & Hotels

Victoria Falls River Lodge, Victoria Falls

Lake Manyara Tree Lodge, Lake Manyara National Park

Tswalu Kalahari, Kalahari

Client Review

We were absolutely blown away by every part of the experience. The standard of customer service and support you gave us was exceptional. You all went above and beyond, and I need to thank you! From the bottom of my heart, in a very stressful situation, you were so helpful and understanding.” 

Jack Taylor

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